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SSRG Event - User experience surveys: today and tomorrow

User experience surveys: today and tomorrow
16th November 2009
The Banqueting Suite, Council House, Birmingham

 This event explores and discusses a range of issues relating to current and forthcoming national surveys – repeat user experience surveys; the national Carers’ Survey; the forthcoming national survey on outcomes associated with “Putting People First” which is the potential source of a new national performance indicator.

The day will also cover experience and good practice in local use of these national survey techniques and results. It will cover other surveys of user or customer experiences, now in the new context of local authority legal duties to involve local persons and national social care ethics review requirements.

Presentations

Why National Surveys Are Done; What We Do With The Results
Kate Anderson, IC; Simon Medcalf, DH and Lisa Annaly, CQC

How National User Experience Surveys Are Done, With What Results,
From National And Local Perspectives

Paul Niblett, IC; Juliette Malley, PSSRU; Louise Bell, Cumbria; Sue Whetton, Derbyshire

What’s New (1): Surveys In The National Context. The Carers Survey:
Sue Williams, Kent; Nick Smith and Diane Fox, PSSRU

What’s New (2): Surveys In The National Context
(a) Introduction to Outcomes (PPF) Survey Simon Medcalf, DH
(b) Scope and Methods Juliette Malley, PSSRU

What’s New (3): Local Practice; National Support
Paul Niblett, IC and members of the US Group

What’s New (4): National Support/requirements.

(a) SCREC Ethics Review For National Surveys And All Research
(Including Local Surveys) That Involve People Who Lack Capacity To
Consent Deborah Rutter, SCIE

(b) Duty To Inform, Consult & Involve
Paul Dolan, Birmingham City Council


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